Shipping policy

At warmioo, we offer free shipping on all orders to ensure a seamless and hassle-free experience for our customers. Please allow 7-20 days for production and shipping. After your order is crafted and ready to ship, you will receive a tracking number to monitor its journey to your doorstep.

ORDER CHANGES AND ACCURATE SHIPPING DETAILS

It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. For system-detected address issues, our customer support team will send an email to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at support@warmioo.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to

LOST OR STOLEN PACKAGES

We understand that it can be frustrating to experience lost or stolen packages during the shipping process. However, once we hand over the package to our courier partners, it is out of our control. In the event that your package is lost or stolen, please contact us at support@warmioo.com and we will do our best to assist you.

If your package is lost or stolen, we recommend that you reach out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages, and they may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.

Please note that warmioo is not responsible for lost or stolen packages during the shipping process, and these fall outside of our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.

In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend that you file a police report.

We’re committed to keeping you informed throughout the process and ensuring your purchase arrives safely.